Sign in to your Live U Account, select My Orders.
Click ‘View all’ link under ‘My Orders’.
Select the item you wish to return. Click ‘Return’ button.
Select the reason for return on ‘Return Request’ form and clearly describe the issue in the comments box.
Select the preferred shipment method (Pick Up / Drop Off) and click ‘Edit Refund Method’ to select the available refund options.
Read the return & refund policy and if you agree, click ‘Submit’ to generate the ‘Return Label’
Pack your parcel securely, with the product in the original and undamaged manufacturer’s packaging along with any accessories, manuals, free items, etc. as delivered.
Print and secure the ‘Return Label’ on the return package. Alternatively, you can write the Return Tracking and Return Order Numbers on a paper and paste it on the return package.
Based on the shipment method selected, head to your nearest drop-off point or wait for collection by our pick-up service.
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