- Hotline : +94 710333356 / +94 117780000
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:
Please note that this policy does not apply to Live U Global products.
| Payment Method | Refund Option | Refund Time |
|---|---|---|
All | Refund Voucher | 1-2 working days |
Debit or Credit Card | Debit or Credit Card Payment Reversal | 5-7 working days |
Cash on Delivery (COD) | Bank Deposit | 4-5 working days |
Daraz Voucher | Refund Voucher | 1-2 working days |
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.
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